Return Policy

We issue store credit for any order accepted for return and charge a restocking and handling fee of 25 per cent.

Shopping at AV SHACK, your items should reach you within 8-11 days of your order Confirmation. In case the item of the order placed is in back order, shipping may take a little longer which will be communicated to You. No extra charges and duties on Items. Free shipping across all India Terrain.

If you think, your order is delayed than the mentioned time, please feel free to contact Us. Please ensure you have provided us all important information, including your contact number, address, area pin code to your Location. In order to ensure your ordered product reaches you safely and on time, we use renown courier services such as FedEx, DTDC, Blue Dart Couriers. We don’t compromise on your order deliveries with local courier Vendors.

In rare cases, delivery may take longer due to Bad Weather Condition and other unforeseen Circumstances.


AV SHACK is very keen to use renown courier services, as its very important that your product reaches you on time and proper product care being taken off by the courier Facility/Hence no physical damage in Transportation. 


At AV SHACK, we are committed to ensure that you have hassle-free and enjoyable shopping experience. You may have received a dead-on arrival or malfunctioning product; you can ask for an exchange or refund for the former and only an exchange for the Latter.

Returns should be made within 7 Days of your Purchase. (For example, if you receive your product on 1St January, the last day to return your product is 7th of January). Product should be in original condition, undamaged Packing. Any Item(s) being retuned should also be returned with all accessories; manuals that may have been bundled with the main Product.

Product should be accompanied with original sales invoice along with returning Item(s).

In case of returns, please mail us the product details along with your order reference number and return reason along with pictures of Items. AV SHACK Reserves the rights to deduct handling charges of from the product being Return and process you Refunds in case of product physically damaged and Malfunctioning. 

If the product was collected (no defective packaging, all manuals / items / accessories accounted for), the entire amount will
be given as a store credit within 7-10 working days (minus the restocking and handling fee of 25 per cent).

There are certain conditions in which returns are not possible by AV SHACK. They are as Follows:

  • The return request is made outside the specified time Frame.

  • The product is damaged because of Use.

  • The product is not in the same state as you received It.

  • The item has been used and Installed.

  • Item with physical Damages.

  • The product serial numbers missing/ tempered from the main Box.

  • There is anything missing from the package received, including price tags, labels and original Packing.

  • Product without invoice is not liable to Exchange.


  • AV SHACK Provides refunds only when the product is dead on Arrival.
  • AV SHACK Initiates the refunds within 8-10 Days of time Span.


If you want to cancel your order, you need to get in touch with us at :  with your order number, before the item is Shipped.


  • All items include manufactures Warranty.

  • Physical damages to items are not covered under Warranty.

  • Warranty time span for items are valid under manufacturer warranty Terms.

  • Please provide your sales invoices to claim Warranty.

Warranty is applicable across all India service Centre’s by Manufactures & AV Shop Service Centre’s.
  • In case you are facing some problem in installation of the product and wants to understand the functioning of the items, we have our specialized team with assistance to guide You.
  • Our technical team provides easy assistance through telephonic and Email Basis.

  • System setting calibrations are also provided by our technical team, so that you enjoy the quality of the product hassle Free.

In case you have any further questions/queries, please don’t hesitate to contact us at:   


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